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CDDO Top Tasks Survey
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There are many products, tools, standards and guidance about creating government services. We want to make these findable and valuable for the people who build, transform or run government services.
To help us do this we have identified 98 high level tasks that people do when building, transforming or running a government service. Please tell us which 5 feel most important to you. This will help us to prioritise CDDO's development of its products and services.
We take your privacy seriously.
Your response is confidential and will not be shared with anyone outside the Transforming Government Services team in CDDO
Your name and email address will only be used to contact you if we have follow up questions
We will collate and share anonymised summary data with the wider CDDO
This
privacy notice
explains how we handle the data collected from you and how we use it.
If you have any questions about the survey, please contact
transforming-government-services@digital.cabinet-office.gov.uk
1.
Question 1.
What is your role?
2.
Question 2.
If you're happy for us to contact you for more detail or further questions, please leave your email address
3.
Question 3.
Which organisation or department do you work for?
4.
Question 4.
If you're happy to tell us the name of the service or services you are working on or have worked on then please add them here
*
5.
Question 5.
Please select the 5 tasks that are the most important to you when you are building, transforming or running a service.
The long list may look overwhelming, but it's part of a specific research methodology called 'Top Tasks'. The overly-long list is designed to prompt an instinctive response and to make it less possible for participants to overthink. Thank you for persisting and avoiding overthinking!
Required
- Required.
Understand which standards apply to the technology project I am working on
Providing assisted digital support
Reduce digital service drop out rates
Get a non-government domain name
Use social media securely
Design my organisational structure around service delivery
Using data appropriately and responsibly in a new policy or service
Putting together a service team
Finding out what Digital, Data and Technology roles do and the skills you need at different role levels
Understand what is required in a Quarterly Business Review (QBR)
Apply for a .gov.uk domain
Understand when a service assessment is needed
Testing the performance of your service technology
Provide feedback on standards, guidance or assurance
Understand phases of agile service delivery
Planning to develop a service
Align or learn about agile working practices
Collecting, processing and storing users’ personal information securely
Know if my service is 100% on cloud or not
Setting up a .service.gov.uk domain / getting my service on GOV.UK
Understand legal requirements around accessibility
Procure DDaT Skills
Repurpose DDaT standards and guidance in my own organisation
Understand complex policy
Conduct a quality assessment of a cloud enviroment
Submit data to CDDO about how you're using AI algorithms
Work with legislative barriers to a service
How to publish and share data, including adding metadata
Design an accessible service
Clarifying job roles and responsibilities
Configure security certificates on a domain
Make technology, systems and infrastructure accessible and inclusive
Run a live service team
Apply for an api.gov.uk domain
Use public cloud solutions first
Setting up and manage an email domain securely
Increase sustainability throughout the lifecycle of technology
Share and reuse technology, data and services
Find DDaT contacts in government
Manage the different stages of API design (discovery, alpha, beta, live)
See a set of profiles highlighting common barriers users face when accessing digital services
User research methods and best practices
Publish my code and use open source software to improve transparency, flexibility and accountability.
Understand the full product lifecycle from product strategy to retirement
Procure technology and services
Protecting the service from fraud
Testing for accessibility (including doing an accessibility audit or check)
Build technology in line with standards
Using and creating APIs
Review if a top level domain is being used effectively
Monitor, measure and publish service performance data
Understand how to meet the Service Standard at assessment
Find a government API by department
Find out how to manage and secure a domain (e.g. find out how to choose a good registrar)
How to apply GOV.UK design patterns and components
Find out what I need to do to comply to the Technology Code of Practice
Developing a community of practice
Reduce reliance on paper based systems
Find out the principles that describe how the government should use and manage AI
Carry out a social media security assessment
Identify underlying legacy systems or technologies your service relies on
Collaborate across government
Set service level indicators (SLIs) for APIs
Get a template for an accessibility statement
Understand what I need to pass CDDO spend control
Make a case to transform a service
Design a service for users (adopting a user-centred approach)
Manage caseloads efficiently
Onboarding to the DDaT profession, understanding its purpose and approach
Keep your domain name secure
Find DDaT Communities in government
Understanding the scope of the service
Make technology work with existing technologies, processes and infrastructure in my organisation
Define a purchasing strategy
Create commercial frameworks
Comply to the Local Digital Declaration
Share your work across government
Planning and preparing for User Research
Manage cost constraints of data sharing
Use large language models
Build an app
Meeting WCAG accessibility requirements (guidelines / regulations / standards)
Design and build APIs to meet government API standards
Managing software development and process
Write API documentation
Build your IT infrastructure so it supports data and API processes
Understand DDaT governance
Know if my service is dependent on another service
Prototype products and services
Assess a services' ability to meet the Service Standard
Making content accessible
Work with a service that requires human interaction
Understand the 'Great' performance framework
Increase adoption of digital service
Align to DDaT capability models for government
When and why to use different API types (eg GraphQL)
Reduce reliance on legacy IT
See what data standards government is using
Know what my services data protection requirements are